CALL CENTER ANSWERING SERVICES

Set up telephone answering services with us that your employees can use 24 hours a day to call our remote receptionist and report an absence. A confirmation number can be assigned to each caller for tracking purposes, and all calls can be recorded, eliminating all employee/employer disputes. In addition, a daily report via fax or e-mail will provide detailed tracking for your records. Our remote receptionists can even make arrangements for a replacement.

Bennett’s call center answering services are ideal when you require additional quality service during heavy call traffic periods (call overflow) when the receptionist is unavailable (lunch breaks, vacations, sick days, etc.), after-hours, during company meetings and special events and in severe weather or other unexpected emergencies. Our remote receptionist operators are locally-based in Michigan.

Improve customer service and satisfaction by outsourcing your telephone answering services needs to Bennett on a full-time, after-hours, or overflow basis. Our Telephone Service Representatives can have immediate online access to your clients’ information to handle customer service calls in a prompt, professional and courteous manner.

Our Telephone Answering Solution Representatives can put callers in touch with your location closest to them, and can provide directions and additional information. Your staff will receive immediate notification of the inquiry for prompt follow-up. Our remote receptionists can be an extension of your business by taking these types of calls for you.

Bennett answering services will handle requests for information, answer frequently asked questions, and send information by mail, fax and Internet 24 hours a day, giving you a competitive advantage.

Bennett’s answering solutions can give tier one support to aid callers through first level of questioning. Should higher support be needed, your locally-based remote receptionist will connect the caller with your customer service representative or on-call technician.