Blog Post

How a Call Center can help in an Emergency

July 21, 2020

Is your business prepared to help your clients during an emergency?

Over recent months, we witnessed how devastating a global pandemic can be. Schools and businesses were forced to close, hospitals quickly became overwhelmed, and a majority of people were required to shelter in place to stop the spread of COVID-19.

Was your business prepared to help your clients during this pandemic? In most cases, the answer is no.

While most businesses plan for emergencies such as fires and floods, few prepare for global pandemics and how their customers will operate without their services. Don't let your company stay silent when your customers need you most. Instead, invest in a call center and be prepared for any emergency that develops.

Here are some ways a call center can help you during an emergency.

Around-the-Clock Availability

Unfortunately, emergencies are not limited to normal operating hours. Whether your business is a plumbing service or hotel, being available 24-7 is essential to your customers during an emergency. However, that doesn't mean you need to stay up all night waiting for these calls. Instead, invest in a call center like Bennett Communications and let our experienced staff answer your phones for you. Our representatives are trained to keep your clients calm, and, if needed, connect them to the appropriate emergency service.

Mass Emergency Alerts

In addition to being available, it is also important to make sure everyone on your team has the same information. However, that's often easier said than done. If you have a large organization or team members spread across the country, getting out a mass emergency alert can take time and multiple communication channels. Don't waste valuable time trying to call everyone individually. Instead, set up a mass emergency alert system with your call center. A call center has the tools necessary to send out customized alerts via email, social media, and of course telephone.

Highly Trained Operators

Staying cool during an emergency is not easy, especially when faced with a massive wave of questions from customers. If not handled properly, your customers will become more upset and may take their business elsewhere. Instead, let trained professionals handle the situation for you. Representatives at Bennett Communications are specially trained to handle difficult clients and keep them calm. With our help, you can have comfort knowing that your clients are in the best of hands.

Want to see the benefits for yourself? Contact Bennett Communication for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for your business.

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March 17, 2022

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A Thriving Business Needs a Topnotch Receptionist

February 4, 2022

"A week later, Ted hired a 24-hour telephone receptionist from Bennett Communication Services, and he is so happy he did! His company’s communication is outstanding, and all of his customers comment on how great his new receptionist is. All calls are being answered with a customized greeting. No calls are being missed."