How Can an Answering Service Benefit Your Restoration Company?

Chad of H2O Restoration in Linden, MI had this to say about their experience with Bennett Communication:

 “Bennett Communications Solutions helps us out tremendously. I don't know where we would be without them. They are able to handle inquiry and non-emergency calls so we can focus on our clients' immediate needs. Bennett Communications is always there for us and our clients. No call goes unanswered.”

An answering service is just as much of a benefit for your clients as they are for you. When faced with disaster, clients want the security and stability of speaking to a real person. Answering services help to prioritize calls, taking messages when appropriate while getting high priority calls to the right person – no machines, no automated menus – and that builds trust and confidence with your clients. Give your clients the security they need right from the start. 

Additionally, when faced with a project or emergency where trust is key, people often turn to family and friends for recommendations. Your clients will remember that a real person was there for them day or night, and they’ll want to share that confidence with a family member or friend in need. Reputation Refinery states, “96% of unhappy customers won’t complain to you, but will tell 15 friends.” For restoration services, having calls met by a machine or not answered at all will not result in the customer referrals you had hoped for. Give them an exceptional experience that will have them sharing your name in a positive light with calls that are answered by real people!

Contact Bennett Communication for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for your business.