Winning New Clients: 4 ways an answering service can help!

OK so you've put in some really hard work, your business is going great, and you're looking to expand your business. The problem is that it's tough to win enough new clients to justify adding additional staff, or moving to that bigger office. When you've hit the proverbial brick wall, it could be the perfect time to hire an answering service. Why?

Because believe it or not an answering service can help you to land new business opportunities! Seriously, an answering service can have a significant (positive) impact on your business.

Here are four ways that an answering service can help your business to win new clients:

Impeccable Customer Service from the Start

In general, people like to talk to other people (not to machines, not to voicemail boxes). In fact, excellent customer service frequently ranks as one of the most important factors in attracting new business (second only to good value/pricing). Having a professional answering service handling your incoming calls can start things off on a really positive note from the start, their call will be handled by a professional who is trained to make a great impression.

No More Missed Calls

You're not going to be in the office all of the time. When you're not there, what happens to incoming phone calls? Do your callers have to navigate a maze of voicemail option? Do you forward calls to your cellphone, requiring you to always be on-call? An answering service fills this gap, ensuring that phone calls are always answered and handled appropriately, even if they come in after-hours, when you're out of the office, or when you're otherwise unavailable.

Word-of-Mouth Referrals

Some of your best lead generation sources are happy clients! Not only does having an answering service help to keep your customers happy (and referring business your way!), but it can also provide first-time callers with an excellent experience, turning those leads into new customers (and additional lead-generation sources!).

Immediate Answers & Service

Callers are more likely than not to hang up if they get your voicemail or a computerized message (the dreaded express  maze), especially if they have a quick question. An answering service is trained to answer the most frequently asked questions – and can even take care of setting/changing/canceling appointments, making it easy for callers to get what they need, right away, and without frustration.