Why Missed Calls are Hurting Your Business

Wrong. Even with convenient communication methods like email and texting, customers still prefer speaking over the phone. According to research, phone calls account for over 80% of business communication and are still the #1 option for handling issues quickly.

Phone calls are also how businesses stay connected to their current and potential customers. When shopping around, most individuals start online but eventually call once they are serious about buying. As a business owner, the last thing you want to do is lose this interested customer because you didn't answer the phone. 

You may be struggling to answer the phone because you either do not have enough employees, your employees are already busy with other customer service issues, or calls are coming in after hours. 

No matter the case, customers do not know these issues and will likely have a negative perception of your business. Don't let this happen. Instead, look into outsourcing your phone calls with a call center like Bennett Communications. By using a call center you can free up your time and focus on the core activities of your business. Plus, you will have comfort knowing that your calls are being handled in a timely and professional manner.

This may seem obvious, but a lot of people don't realize how missed calls can add up. Take for example, that your business misses one call a day two days of the week. At first, that might not seem like a big deal - I mean it's only two calls. However, if you multiply that over a whole year, that adds up to over 100 missed calls. That's 100 individuals a call center could have talked to and potentially turned into customers. 

Did you know that poor customer service is the main reason customers leave a business and seek out their competitors? According to a study done by NewVoice Media in 2018, businesses actually lose over $75 billion a year due to customer service issues? That's a lot of money! Don't be one of those businesses. Give your customers the service they deserve with a call center ready to answer their questions 24/7. By answering the phone when they call, you’ll be meeting their expectations and they will most likely want to do business with you.

In today's economy, many businesses thrive on good reputation and customer referrals. However, if you are constantly missing calls and leaving customers unsatisfied, you are more than likely going to generate some bad word-of-mouth about your business. Don't lack professionalism. Instead, hire a call center and leave your customers blown away with your superior customer service. 

Want to see the difference for yourself? Contact Bennett Communication for your FREE trial TODAY! Visit www.bennettanswering.com/start to learn how to get a FREE trial for you business.